last update : september 3, 2020

GENERAL TERMS AND CONDITIONS OF USE

Welcome on our website.

www.frant-isaksson.com (the “Website”) is a website published and operated by M&A.

The use of the Website and the purchase of any products offered on the Website are subject to these general terms and conditions of use of the Website (hereinafter General Terms and Conditions of Use). The use of the Website constitutes your acknowledgment that you have read, understood and accepted without reservation these Terms and Conditions of Use and that you have given your consent to the terms of the privacy policy for the Website (please see Privacy & Cookies) (hereinafter Privacy Policy).

These Terms and Conditions of Use and the Privacy Policy may be updated at any time. The Terms and Conditions of Use and the Privacy Policy applicable at the time of using the Website are those that are applicable to you.

We advise you to keep regularly informed of the applicable Terms and Conditions of Use and Privacy Policy.

I. WEBSITE’S INFORMATION AND ACCESS

 The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by M&A or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. «force majeure events» as recognised by the French courts. M&A is not liable for any damage incurred by an unavailability of the Website.

M&A does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, M&A may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these General Terms and Conditions of Use, you accept any such technical interruptions.

M&A reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, you may be informed of the changes made but your acceptance to such changes will not be required.

II. SUBSCRIPTION TO THE WEBSITE

 To place an order, you shall at first create a personal account by filling your personal data.

Your subscription shall be validated by M&A after checking the standard form filled by you. A confirmation of the subscription is sent to you by email.

By creating your personal account, you ensure the accuracy and completeness of the data provided. You shall update your personal data. If an error occurs relating to the recipient address, M&A shall not be held liable in case of any inability to deliver the products ordered.

In order to place an order, you must have attained majority and enjoy your full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to M&A’s payment provider.

M&A reserves the right to refuse any request or order and to close an account at its sole discretion.

III. INTELLECTUAL PROPERTY

All materials featured on the Website (drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of M&A. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Website.

The Frant Isaksson trademark and all other Frant Isaksson-related trademarks, logos and pictograms, whether or not registered, displayed on the Website, as well as the domain name “frant-isaksson.com”, are and will remain the exclusive property of M&A. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express agreement of M&A is prohibited.

You may not remove any copyright (droit d’auteur), trademark or other proprietary notice contained on the Website or any content contained therein. You may make a single copy of web pages published on the Website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright (droit d’auteur) and other proprietary notices contained therein.

IV. LINKING

The Website may contain links to third party websites that are not published or controlled by M&A. Such links are provided for convenience only and cannot, and may not be interpreted as, an express or implied endorsement of such websites, their content or any products or services offered thereon.

You may only provide a link to the Website if expressly authorized in writing by M&A.

V. LIMITATION OF LIABILITY

M&A shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Website. This limitation of liability shall apply to the fullest extent permitted by law.

VI. DISCLAIMER OF WARRANTY

M&A does not warrant or represent that the Website is free from viruses, data overwriting programs, trojan horses or other destructive material and that the information contained on the Website is accurate, complete or up to date.

The Website may contain technical inaccuracies or other defects and M&A does not warrant that such defects will be corrected. The Website and its contents are provided on an “as is” and “as available” basis. M&A expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Website or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This limitation of liability shall apply to the fullest extent permitted by law.

VII. BUSINESS POLICY

M&A has adopted a business policy that consists of selling products through its own website to end consumers only. “End consumer” shall mean any natural person over the age of 18 who is acting on www.frant-isaksson.com for other purposes than trade, business or professional activity (if any). If you are not an end consumer as defined above, please do not use our services for purchasing products on www.frant-isaksson.com. M&A shall be entitled to object to the processing of purchase orders from persons other than end consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

VIII. GOVERNING LAW AND JURISDICTION

These Terms and Conditions of Use shall be governed by and construed in accordance with French law in accordance with Regulation No. EC 593/2008 of 17 June 2008, without depriving you of the level of protection provided by the provisions of the mandatory laws of the country of your usual residence.

These Terms and Conditions of Use are drafted in English. In case of a discrepancy between the General Terms and Conditions of Use in English and the Terms and Conditions of Use in French, the latter shall prevail.

Failing amicable agreement, French courts have territorial jurisdiction to deal with any dispute relating to the Website, notwithstanding your option to bring the dispute before a competent foreign court of your choice.

In the event of dispute related to the use of the Website, you have the option of engaging in a conventional mediation process or any other alternative dispute resolution procedure. 

M&A reserves the right to seek and obtain injunctions or orders to protect its rights hereunder.

GENERAL TERMS AND CONDITIONS OF SALE

www.frant-isaksson.com (hereinafter the “Website“) is published by the company M&A, a French limited liability company, a société par actions simplifiée with a share capital of € 40,000 having its registered office at 231 rue Saint-Honoré 75001 Paris, France, registered with Paris Trade and Companies Registry under number 841186273, and with an intra-community VAT number FR 41-841186273 (hereinafter “M&A”).

I. GENERAL PROVISIONS

The General Terms and Conditions of Sale detailed below (hereinafter the “General Terms and Conditions of Sale”) apply to all orders placed with M&A for all products and services offered on the Website (hereinafter a “Product”) by any end consumers, natural persons (over the age of 18) (hereinafter the “Client”), to the exclusion of all resellers and intermediaries acting on behalf of resellers. Consequently, the Client confirms that it is acting as the end consumer and does not intend to sell the Products for commercial purposes.

The applicable version of the General terms and Conditions of Sale can be accessed at any time on the Website.

M&A may update these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable at the time of entering into the contract of sale are those which are binding on the Client. Consequently, placing an order implies complete adherence, without reservation, to these General Terms and Conditions of Sale by the Client. To indicate their acceptance, the Client will need to tick the box “I have read and accepted the General Terms and Conditions of Sale and the General Terms and Conditions of Use, as well as the Privacy Policy of the www.frant-isaksson.com website”.

II. PRODUCTS

Our Products offers and prices are valid as long as they remain visible on the Site, subject to availability. Exceptionally, errors or changes may exist, especially in cases of simultaneous orders of the same Product by several customers. If a Product is unavailable after ordering we will inform the Client of such unavailability by email or by phone as soon as possible. The Client will then be presented with the choice of ordering an alternative Product from the Site or to cancel their order. M&A shall not be liable if Products are out of stock or unavailable for orders that have not yet been accepted by M&A.

The Client might receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after thorough check before being placed back in stock.

M&A reserves the right to remove at any time any Product displayed on the Website and/or to replace or modify any content or information related to any Product. M&A cannot be held liable to the Client or any third party in case of removal of a Product from the Website, replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email.

In order to improve service quality and ensure greater availability of the Products for all Clients, M&A reserves the right to limit the quantity of Products that can be purchased by a Client, in accordance with the applicable provisions.

The Website does not permit the placing of special orders consisting in the creation of a product that does not exist in our current range of Products, or the placing of orders on Products that are no longer available.

However, our Customer Service will be delighted to consider a possible wish to personalize one of our Products.

III. ORDERS

The Client may at any time add Products to their selection by clicking on “Add to cart” and choose to complete their order or continue shopping.

The Client may view their selection by clicking on “Cart” in the menu on the top right hand side, where photograph(s) of the Product(s), the size selected, the quantity selected, unit price(s) and the total for the selection will be displayed. At this stage, the Client may check the details of their order, correct any errors and remove one or more Product(s).

If all efforts are made to ensure that the color and pattern of the Products whose photos are displayed on the Site are faithful to the original Products, variations may occur, in particular due to the technical limitations of color rendering on the Client’s IT equipment. Consequently, M&A cannot be held responsible for errors or insubstantial inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

Once the Client has selected the Product(s), they can click on “Checkout” to begin the process of placing their order.

If the Client already has a customer account, they will be required to log in and enter their password. If the Client does not yet have an account, they will be prompted to create one by confirming their email address and subsequently creating a password at the “Customer Information” stage. Login and passwords are strictly for personal use. Consequently the Client undertakes to store them safely and never disclose them to third parties. M&A shall under no circumstances be held liable for any loss, theft or fraudulent use of a customer account and shall be immediately informed in such an event.

Once the Client has created an account, they will be able to:

  • pick and change their password
  • view their order history
  • return or exchange Products
  • add or edit their delivery and billing addresses for future orders
  • view their wishlist selection.

Without prejudice to any other means of proof from which the final consumers who are private individuals’ benefit, the data recorded by the Site constitutes proof of all the transactions made between M&A and its Clients.

The Client may at any time deactivate their account by reaching the Customer Service by email at customercare@frant-isaksson.com or using the contact form. After their account has been deactivated, the Client is free to create a new one at any time.

At the Customer Information stage, the Client will be required to enter the delivery details needed to ship their order successfully.

The Client will have the option, for a gift order, to include a gift receipt.

The Client will then be required to confirm the shipping method.

Once the Client has selected a payment method and entered the relevant information completed this step, they shall accept in their entirety the General Terms and Conditions of Sale, the General Terms and Conditions of Use and the Privacy Policy for the Site and click “Place order now”.

Once the payment is confirmed, the Client receives an order confirmation email. To this end, the Client formally accepts the use of electronic mail for confirmation by M&A of the content of their order.

IV. ORDER REFUSAL

M&A reserves the right to refuse or cancel any order placed by a Client with whom M&A has currently a dispute concerning the payment of a previous order or an objective suspicion of fraud.

V. PRICES AND TERMS OF PAYMENT

Prices are mentioned on the Website in Euro for Europe, and for information purposes only in Pound Sterling and US Dollars.

When internet users access the Website from a country outside the European Union, prices exclude V.A.T. and any customs duties and other taxes at the checkout stage. Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. Such additional costs are not included in the price paid to M&A and shall be paid by the Client to the carrier.

All orders are payable in Euro. Prices in other currencies than Euro will be shown on the Website for information purposes only. M&A cannot be held responsible for any inaccuracies in the applied conversion rate.

M&A reserves the right to modify its prices at any time but the Products will be invoiced and paid on the basis of the prices in force at the time of placing the order, subject to availability.

Products are payable on the day of the order. They remain the property of M&A until full payment of the Products has been received by M&A.

If any of the ordered Products are unavailable, only the price and the shipping costs of the available Products will be charged.

Payments shall be settled either via the secure platform provided by our partner Stripe, or using a voucher or a gift card.

We accept payment or using the following credit cards and debit cards: Visa®, Mastercard® and American Express®.

The Client expressly acknowledges that disclosure of their bank card number gives authorization to debit their account to the amount of the prices of the Products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the Client by M&A to the email address registered by the Client.

Note: our e-commerce transactions are processed in and shipped from France. Hence, some international banks or credit cards charge a foreign transaction fee for online purchases from online stores based in the European Union. M&A does not charge such a fee. We encourage the Client to contact their bank or credit card company before purchasing.

VI. DELIVERY

Deliveries are carried out by Coursier.fr, Colissimo or DHL, Monday to Friday, depending on the option chosen by the Client at the time of validating their order.

The risk of loss or deterioration of the Product is transferred to the Client at the time of the transfer of the Product’s physical possession to the Client.

The delivery is made to the delivery address indicated by the Client, being specified that it must be the address of the Client’s residence or an individual of their choice. Deliveries cannot be made to P.O. boxes.

The Client must check for any lack of conformity in the Products at the time of delivery.

The Client must make sure that they have provided accurate and complete information concerning the delivery address. In case of inability to deliver the Products at the address indicated by the Client, the Products will be returned to M&A, that will reimburse the Client after the reception of the Products.

Except for pre-ordered Products, orders are shipped within twelve (12) business days at most for a delivery in metropolitan France and twenty (20) business days for an international delivery, in both cases from the first business day after the confirmation of the Order. However, please note that this period may be extended up to ten (10) working days, especially during summer break and Christmas celebrations. 

If the delivery time is exceeded, the Client may request the cancellation of the sale and will receive a refund of their order within a maximum period of fourteen (14) days. However, if the Client receives the Product after having exercised this right, they must return it in accordance with the return procedure provided by article VII (RIGHT OF WITHDRAWAL – RETURNS AND REFUNDS) below.

M&A cannot be liable for any direct or indirect damage resulting from delay of delivery.

Products purchased on the Website may only be delivered in European Union and in Albania, Australia, Bahrain, Canada, China, Hong Kong, Iceland, Isle of Man, Japan, South Korean, Macau, Qatar, Saudi Arabia, Singapore, Taiwan, United Arab Emirates, United Kingdom, United States -New York and California only-  (hereinafter the “Delivery Area“). Should the Client need their order to be delivered in a country outside this Delivery Area, such a request shall be sent before placing the order to our Customer Service by email at customercare@frant-isaksson.com or using the contact form. 

VII. RIGHT OF WITHDRAWAL – RETURNS AND REFUNDS

Right of withdrawal and withdrawal period

As a non-professional customer, the Client could use their right of withdrawal during a period of fourteen (14) days from the delivery.

In such a case, the Client must fill the return form available in their personal account in the “Orders and Returns” section, either send the withdrawal form available at the end of these General Terms and Conditions of Sale to Frant Isaksson – Service retours, 45 rue de Saintonge 75003 Paris, France. The return request will be confirmed by M&A to the Client by email. The Client must follow the procedure mentioned in the email confirmation.

Please note that the right of withdrawal cannot be exercised for contracts as regards the supply of goods made up to the specifications of the Client or customized. Consequently, the Client having ordered one Product which has been customized may not exercise any withdrawal right.

Return conditions in case of the use of the right of withdrawal

The Products must be returned to M&A within fourteen (14) days from the use of the right of withdrawal by the Client.

After such fourteen (14) days, the sale is final.

The Products must be returned with their original packaging, with the original labels attached, brand new, without being used, worn or washed, together with their original or copy of the purchase invoice. We will check the packaging and the condition of each returned Product, the substantial integrity of the Product(s) being an essential condition of exercise of the right of withdrawal. M&A reserves the right to refuse the return of Products which have been damaged, deteriorated, stained or which are in a condition that clearly shows that they have been used for purposes other than the controls which are strictly necessary for the evaluation of the nature and characteristics of the purchased Product. In the event that the return of a Product is refused, we will inform the Client by email and we will not credit for the amount paid for the Product in question.

Returning a product for exchange or refund is free of charge. In order to do this, the Client must return the Products to our Parisian showroom located Frant Isaksson – Service Retours, 45 rue de Saintonge 75003 Paris, France via our carrier, within a maximum of fourteen (14) days of their notification of withdrawal, by using our system of pre-paid return labels. 

The Client shall pack their order in the original shipping box or equivalent. They shall print the pre-paid return label sent by e-mail by our Customer Service, place the label on the box and -depending on the return shipping method- drop the box at their local post office or contact their local DHL office to arrange a pickup.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Refunds

A refund by M&A for the order returned is made within fourteen (14) days by the communication by the Client of the right of withdrawal, subject to the receipt of the Products and its excellent condition.

Repayment will be made through the same payment means used to pay the order. If the payment means has expired, the Client shall contact our Customer Service by email at customercare@frant-isaksson.com or using the contact form to update the payment means. M&A can not be liable if the repayment is made on an expired payment means.

 Please note that the Client’s bank may take up to ten (10) business days to issue a refund to their card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times.

The repayment of an order paid by gift card or a voucher will always be by credit note with a validity period of twelve (12) months.

Should the Client wish to credit the amount of their refund to their customer account, our Customer Service will credit the Client’s customer account with the amount of the refund. This refund will be available as a voucher that will remain valid until its utilisation date.  

If the Client does not adhere to these General Terms and Conditions of Sale, including conditions of return or exchange, M&A cannot proceed to refund the Products in question.

Exchanges

When requesting an exchange, the Client shall select the Product(s) they wish to receive in exchange for their order. Should the Client wish that the chosen product(s) be held for them, they shall contact our Customer Service by email at customercare@frant-isaksson.com or using the contact form.

If the global price of the Product(s) selected in replacement is greater than the global price of the Product(s) returned, the Client will have to pay the price difference in accordance with these General Terms and Conditions of Sale.

If the global price of the Product(s) selected in replacement is less than the global price  of the Product(s) returned, M&A will refund the price difference (as a reminder and for the avoidance of doubt regarding gifts, only the Client having purchased the gift may ask for a refund and have their bank account credited) or credit the Client’s customer account should the Client wish it, in accordance with these General Terms and Conditions of Sale.

In the event of an exchange, the standard shipping costs for the first shipment will be refunded but the Client will be charged for the costs of the second shipment on the basis of the shipping method selected.

Please note that no exchange of Product(s) that have been personalized can be made.

VIII. WARRANTIES AND RESPONSIBILITIES

Limitation of liability

M&A’s liability related to the Products is limited to the sale price of each Product.

M&A may under no circumstance be held liable for any damages which do not arise from a failure on the part of M&A to meet one of its obligations. For instance, M&A will not be responsible or liable for any following losses, whenever its cause: loss of benefit or sales, loss or revenue, loss of profits or contract or opportunity, loss of expecting savings, loss of data, loss of business, management or administration time, damage to the image, lost chance and especially of sale or purchase of a Product, psychological damage.

Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law.

M&A makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer’s functionality or operation including transmission arising from any download by the Client of any content, software the Client uses to download the content, the Website or the server that makes it available. In this respect the Client agrees that it is its responsibility to install suitable antivirus and security software on their computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines.

Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at Client’s own risk and the Client will be solely responsible for any damage to their computer system or loss of data that results from the download of any such content.

Legal warranties

M&A is only liable for the non-conformity of Products sold to end consumers who are private individuals, pursuant to articles L217-4 and following of the French Consumer Code, as well as for all hidden defects, pursuant to articles 1641 and following of the French Civil Code.

Legal warranty of conformity: M&A will deliver to the Client a Product that is consistent with the sales contract and free from any defects upon delivery of Product, in that the Product will be fit for the use normally expected of a similar product and will present the characteristics outlined at the time of the sale. M&A is also liable for any defects resulting from the packaging, assembly instructions or the installation when this was assigned to it by the contract was carried out under its responsibility. M&A shall be liable for any non-conformity existing at the time of delivery of the Product and which becomes apparent within a period of two (2) years from the delivery. At the time of delivery, the Client is obliged to check the Product in order to ensure that it conforms to the Product ordered. Any action for a non-conformity must be brought within a period of two (2) years from the delivery of the Product. Unless proven otherwise, any non-conformity which becomes apparent within a period of six (6) months from the delivery of the Product is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the non-conformity.

The Client can choose between the repair and replacement of the Product unless one of these choices is disproportionate or impossible. If it is not possible to repair or replace the Product or if this cannot be carried out without a major inconvenience for the Client or if this proves to be impossible within a reasonable period, the Client can be refunded for the price paid and return or keep the Product and have a portion of the price refunded, unless the non-conformity is minor. The return, replacement or refund of the Product will be at no cost to the Client.

Legal warranty for hidden defects: M&A shall supply the Client with a Product free of hidden defects which would render it unfit for the normal use for which it is intended, or which diminish the use thereof to such an extent, that the Client would not have acquired the product, or would only have paid a lesser price, had they known this.

This warranty only applies if the Client submits their request within a period of two (2) years from the discovery of the defect. 

In the event of a hidden defect, the Client will have the choice of returning the Product and to be refunded for the price and costs incurred by the sale or to keep the Product and to be refunded for part of the price. In all cases, the Client must prove that they fulfil the warranty conditions.

In order to notify the existence of a non-conformity or hidden defect and to have implemented one of the channels mentioned above, the Client shall contact our Customer Service by email at customercare@frant-isaksson.com or using the contact form. In such circumstances the Client should return the Product to us at the following address: Frant Isaksson – Service Retours, 45 rue de Saintonge 75003 Paris, France.

 IX. PARTIAL INVALIDITY

If any provisions of this General Terms and Conditions of Sale are held to be invalid or declared such under any law, regulation or following a final decision of a competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted and the other provisions shall remain in full force and scope.

 X. APPLICABLE LAW – MEDIATION AND JURISDICTION

These General Terms and Conditions of Sale are governed by and shall be construed in accordance with French law. In case of a discrepancy between the General Terms and Conditions of Sale in English and the Terms and Conditions of Sale in French, the latter shall prevail. 

In the event of a dispute between the Client and M&A concerning the interpretation, performance or termination of this General Terms and Conditions of Sale, M&A strongly encourages the Client to contact M&A in the first instance to attempt to resolve the disagreement amicably. M&A hereby notifies the Client that there are alternative dispute settlement options such as mediation or arbitration.

 In case of a dispute between the Client and M&A not resolved by our Customer Service, the Client may contact free of charge the CM2C – Centre de Médiation de la Consommation de Médiateurs de Justice, to which M&A is adherent, through its website www.cm2c.net, by mail CM2C, 14 rue Saint-Jean 75017 Paris France, or by e-mail cm2c@cm2c.net.

 Clients might also contact the platform for amicable solutions as per European Commission available at http://ec.europa.eu/consumers/odr/.

 If no amicable solution to the dispute is found, M&A and the Client agree to refer the dispute to the French courts. The terms of this article do not deprive the Client of their right to take legal action, or to defense in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.

TEMPLATE OF WITHDRAWAL FORM

(To be completed and sent, with the order number in case of the use of the withdrawal right.)

Attn: Frant Isaksson – Service Retours, 45 rue Saintonge 75003 Paris, France

I hereby give notice that I withdraw from my contract of sale of the following products:

Purchased on  ……………..(date of the order) and/or received on ……………..(Delivery date)

Client name:

Client address:

Client signature (only in case of notification in hardcopy):

Date:

For any information, please contact the Customer Service by e-mail at customercare@frant-isaksson.com or using the contact form.

PRIVACY AND COOKIES

PRIVACY

PREFACE

We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as understand your rights in respect of your personal data.

This privacy policy (“Privacy Policy”) explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through our Digital Platforms (as defined below) or during our events.

We recommend that you read this Privacy Policy carefully as it provides important information about your personal data.

This Privacy Policy is designed so that you can easily reach the section you are interested in.

You can print the complete text of our Privacy Policy by clicking here.

Do not hesitate to contact us should you have any questions or remarks about this Privacy Policy (See section “How to contact us?” below).

I. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

“M&A”, “we” “us” and “our” refer to M&A as the controllers of your personal data, except otherwise stated in this Privacy Policy.

M&A is a French société par actions simplifiée with a share capital of € 40,000 having its registered office at 231 rue Saint-Honoré 75001 Paris, France, registered with Paris Trade and Companies Registry under number 841186273.

You can find our contact details in the section “How to contact us?” below.

II. WHAT PERSONAL DATA DO WE COLLECT AND HOW?

Personal data is information relating to an identified or identifiable natural person. For example, it may include an individual’s name, address and gender.

We may collect personal data either directly from you, for example when you purchase a product, or indirectly, for example from your electronic devices that interact with our websites, electronic forms or mobile applications (“Digital Platforms”).

Information you provide directly to us

You may provide us with information:

  • when you create an account online,
  • when you subscribe to our newsletter,
  • when you use our Digital Platforms,
  • when you purchase products or services on our Digital Platforms or while participating in one of our events,
  • when you participate in one of our events.

Depending on what you provide us with, such information may include:

  • your identity (including your first name, last name, gender),
  • your contact details (including your postal address, email address, phone numbers),
  • your personal status (including your title),
  • your purchases and repairs (including purchase history, order details),
  • your preferences (including your size),
  • certain payment information (including billing information, payment type or method, charge or credit card number),
  • other information you may provide by filling forms or by contacting us (including your feedbacks, or other communications with us).

We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our products and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query and providing products or services to you.

We hope to ensure that the personal data we possess are accurate at all times and we therefore encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.

We recommend that you only provide the data requested or necessary for your query, with the exception of any sensitive information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health, sex life or sexual orientation.

We remind you that we do not provide our services or products directly to, nor collect personal data of, persons below the age of 18. Therefore, we ask you not to provide us with personal data of persons under 18 years of age.

Information indirectly collected

We may collect information when you use our Digital Platforms, such as your IP address or other browsing information (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are required for the proper functioning of our Digital Platforms and others are used for analytics purposes which help us to provide you with more personalized and customized services and a better digital experience. For more information about cookies and to know how you can edit your preferences, please read our Cookie Policy.

We may also collect information about you from third parties, such as a spouse who contacts us on your behalf or from your friends who provide us with your information in order to invite you to events you may be interested in.

If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by data protection laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.

III. WHY DO WE COLLECT YOUR PERSONAL DATA AND HOW DO WE USE IT?

We collect and use your personal data based on one or many of the following legal basis:

  • we have obtained your prior consent (for example, when you subscribe to our newsletter). Please note that for this specific legal basis, you have the right to withdraw your consent at any time (see below “What rights do you have on your personal data?”),
  • the processing is necessary in connection with any contract between M&A and you (for example, when you make a purchase),
  • we have a legitimate interest in carrying out the processing and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms (for example, to prevent payment fraud),
  • we have to process your personal data to comply with applicable laws and regulations.

Depending on the context, we may use your personal data in order to:

  • provide you with the products or services you requested,
  • conduct checks to identify you and verify your identity,
  • send you marketing communications – with your prior consent (see section “Marketing Communications”),
  • provide you after-sale services,
  • respond to your queries, requests and suggestions,
  • manage the events you registered and/or participated in,
  • detect any fraudulent or illegal activity, including to secure your transactions by detecting and preventing fraud against you and M&A,
  • protect you, employees and other individuals attending our events as well as our property,
  • manage the stock of certain types of rare products to allow a fair allocation of the products we sell,
  • monitor and improve our Digital Platforms,
  • conduct statistical analysis,
  • improve our products and services,
  • provide information to authorities and regulatory bodies when legally required.

IV. MARKETING COMMUNICATIONS

With your express prior consent (usually obtained by ticking a specific box in a form), you may receive information concerning offers, services, products or events sent by M&A.

We rely on your consent to process the personal data you provide to us for this purpose. Therefore, if you no longer wish to receive such information, you can withdraw your consent at any time (see below “What rights do you have on your personal data?”).

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

V. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data are processed for the period necessary for the purposes for which they have been collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights.

In order to determine the most appropriate retention periods for your personal data, we have specifically considered the amount, nature and sensitivity of your personal data, the reasons for which we collected your personal data, the quality of service you deserve and expect from us together with the applicable legal requirements.

For example:

  • with regard to our prospects (potential customers): your data is stored for three years from your last action and then deleted or archived to comply with legal retention obligations;
  • with regard to our customers: your data is stored for the duration of our commercial relationship and for up to ten years and then deleted or archived to comply with legal retention obligations;
  • with regard to the cookies used on Digital Platforms: they are stored for up to 13 months from the moment they were installed on your device.

VI. TO WHOM COULD WE DISCLOSE YOUR PERSONAL DATA?

We may disclose your personal data only to the parties indicated below and for the following reasons:

  • M&A employees that need to have access to your personal data and are authorized to process them in order to achieve the aforementioned purposes and who are committed to confidentiality
  • Third-party providers acting on behalf of M&A and approved by M&A. Such disclosures are made for different purposes including IT development and support, hosting and carrying out marketing and business studies and marketing campaigns, providing email services, as well as analysis services, and tag management, such as Google Analytics, verifying your information, authenticating payments and processing orders and payments, to third parties that provide credit reporting, payment or order fulfilment services, shipping orders, returning products, etc… These providers are committed to confidentiality and are not permitted to use your personal data for any other purposes. Part of those service providers are located outside of your country, notably outside the European Union. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data, including outside the European Union are done lawfully. Where we transfer personal data outside of the European Union to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the European Union requirements for the transfer of personal data outside the European Union, such as the European Commission approved standard contractual clauses, or under other appropriate safeguards. To obtain a copy of the relevant adequate safeguards, you can send us your request using the details in Section “How to contact us?” below.
  • Third parties pursuant to applicable laws and regulations, for the purposes of responding to legal proceedings or other requests by an authority empowered by law to do so, to defend our legitimate interests (for example, in civil or criminal legal proceedings). For example, we may disclose such personal data as necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms and Conditions of Sale and/or Terms and Conditions of Use, or who may be causing injury to, or interfering with, other users of our Digital Platforms
  •  Third parties for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or any other similar event
  • Any third parties acquiring all or part of M&A’s assets if your personal data is included in the transferred assets, for example in case of a merger or sale.

VII. HOW DO WE PROTECT YOUR PERSONAL DATA?

In its capacity as data controller, M&A undertakes to take all necessary measures to preserve the security and confidentiality of the data and, in particular, to prevent it from being altered, distorted or accessed by unauthorised third parties.

All data are hosted in France or in the European Union.

Please be aware that the transmission of information via the internet is not completely secure. So, we cannot ensure the security of your personal data transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorized use, distribution, damage or destruction of your personal data, except to the extent we are required to accept such responsibility under the law. Once we have received your personal data, we will use the security measures above mentioned.

VIII. WHAT RIGHTS DO YOU HAVE ON YOUR PERSONAL DATA?

In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:

  • Your right of access: the right to be provided with a copy of your personal data
  • Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information
  • Your right to be forgotten: the right to require us to delete your personal data — in certain situations
  • Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you contest the accuracy of the data
  • Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations
  • Your right to object to processing: the right to object at any time to your personal data being processed for direct marketing and the right to object in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on other legal bases if any, such as fulfilling your orders and storing your order data as required by applicable law.

If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.

You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you.

To exercise any of those rights, please contact us by email at privacy@frant-isaksson.com.

Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties

IX. HOW TO CONTACT US

In issues relating to your account, to withdraw your consent, to ask questions about our Privacy Policy or data processing or to lodge a complaint, please contact our dedicated team:

–         By email: privacy@frant-isaksson.com

–         By mail: M&A – 231 rue Saint-Honoré 75001 Paris (France)

In issues specifically related to marketing emails, we remind you that you can, at any time, directly unsubscribe through the unsubscribe link in any electronic marketing messages we sent to you.   

X. CHANGES TO PRIVACY POLICY

This Privacy Policy reflects our current practices, and is subject to change and update from time to time. When we post changes to this Privacy Policy, we will modify the effective date at the top of this Privacy Policy to indicate when such changes have come into effect.

If we change this Privacy Policy in a material way, we will inform you through a notice advising of such change at the beginning of this Privacy Policy.  

COOKIE POLICY

I. WHAT IS A COOKIE?

A cookie is a small text file stored on your computer, tablet or mobile phone that makes it possible to save and track data about your use of the website.

www.frant-isaksson.com uses cookies to identify you or store your product selection in your basket, for example. Cookies are managed by your Internet browser.

By continuing to use the www.frant-isaksson.com website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

II. WHAT COOKIES DO WE USE?

There are two types of cookies on our website:

  • Cookies strictly necessary for the website to function: these cookies allow you to use the main features of the www.frant-isaksson.com website, such as storing your product selection in your basket. These cookies make browsing easier and are required to make online purchases
  • Third-party cookies: these are particularly statistical analysis cookies that collect information about navigation on our website, thereby enabling us to improve your user experience and tailor the services to your preferences. There are also advertising cookies that aim to personalise and/or improve the content and browsing experience by providing you with interest-based services on other websites.

All of the information collected is anonymous.

You can edit your preferences at any time by going to the “Managing your cookie preferences” section.

We use the following cookies on our website:

Cookie Name Duration Purpose
woocommerce_cart_hash session Helps WooCommerce determine when cart contents/data changes
woocommerce_items_in_cart session Helps WooCommerce determine when cart contents/data changes
wp_woocommerce_session_ 2 days Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer
woocommerce_recently_viewed session Powers the Recently Viewed Products widget

III. MANAGING YOUR COOKIE PREFERENCES

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

We recommend that you do not disable cookies strictly necessary for the website to function because this would prevent you from ordering online and enjoying the services of the www.frant-isaksson.com website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer

Go to Tools menu, then Internet Options. Click on Confidentiality, then click on Advanced. In the Cookies window, select your preferences.

Google Chrome

Click the Chrome menu, the upper right button. Select Settings then click on Show advanced settings. In the Privacy section, click the Content settings button. Select your preferred option(s) in the Cookies section.

Firefox

Go to Tools then Options menu. Click on the Privacy settings. Select Use custom settings for history. Select your preferred option(s) on the Accept cookies from sites section.

Safari

Click on Safari, then Preferences. Click on the Privacy tab. Go to Block cookies and select your preferred option(s).

PAYMENT

Your purchases may only be paid using the following credit or debit cards: Visa®, MasterCard®, or American Express®.

You must state your credit or debit card number along with its expiration date and the card security code on the page provided for this purpose. 

All the transactions made on the www.frant-isaksson.com website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.

M&A has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by the Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

LEGAL INFORMATION

I. Identification  

The website “www.frant-isaksson.com” (hereinafter referred to as the “Website”) is published by M&A, a joint stock company with equity established at EUR 40000, registered with the trade and companies register of Paris under number 841186273, having its head office located 231 rue Saint-Honoré 75001 Paris, France.

The Publication Director is Marie MALLET-FRANT, President of M&A.  

The Website is hosted by GoDaddy, having its head office located 14455 N. Hayden Rd, Suite 219, Scottsdale, AZ 85260, USA.

Website access and the use of its content by the internet user browsing on the Website are subject to their full acceptance of the following provisions. 

The Website is directed to people residing in France. We do not represent that content available on or through the Website is appropriate for use or available in other locations.  

II. Intellectual property

The internet user agrees not to reproduce, represent and adapt, directly or indirectly, the Website, in whole or in part, in any form whatsoever. Any intellectual property right relating to any M&A’s product or element, such as trademarks, illustrations, photos, images, models and logos, whether registered or not, is and will remain the exclusive property of M&A.

Any total or partial reproduction, downloading, modification or use of M&A’s trademarks, illustrations, images, photos, logos and models, for any reason and on any medium whatsoever without the prior express written consent of M&A is strictly prohibited.

Similarly, the following are strictly prohibited without the express prior written consent of M&A:

  • the creation of hypertext links to any of the pages or elements of the Website;
  • any use not in accordance with this Website’s license to use it and, in particular, use of any of its components (articles presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use.  

 III. Information published on the Site – Limitation of liability

M&A does not exclude or limit in any way its liability to the internet user where it would be unlawful to do so. 

Please note that we provide our website for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to the internet user, which will be set out in the General Terms and Conditions of Sale.  

M&A ensures the accuracy and updates of information published on the Website to the best of its ability. M&A reserves the right to correct the Website’s content at any time and without prior notification. However, M&A cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by M&A with regard to the internet user.

Where the Website contains links to other sites and resources provided by third parties, these links are provided for information only. Such links should not be interpreted as approval by M&A of those linked websites or information obtained from them. M&A has no control over the contents of those sites or resources.

M&A does not guarantee that the Website will be secure or free from bugs or viruses. The internet user is responsible for configuring their information technology, computer programmes and platform to access the Website. The Internet User should use their own virus protection software. The internet user must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. The internet user must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. The internet user must not attack the Website site via a denial-of-service attack or a distributed denial-of-service attack. M&A will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities. In the event of such a breach, the internet user’s right to use the Website will cease immediately.

IV. Amendments to legal terms

M&A informs internet users viewing the Website that these provisions may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all internet users accessing the Website after the said amendments have been published online.

 V. Disputes

These provisions are governed by French laws. This choice of law does not impact the internet user’s rights as a consumer according to the consumer protection regulations of their country of residence.

Shopping cart
There are no products in the cart!
Continue shopping